In today’s complex work environment, effective communication is not just a skill — it is a core driver of success.
This intensive two-day program enables participants to master advanced communication techniques that strengthen working relationships, enhance influence, and deliver real business impact across cultures, teams, and organisations.
Participants will develop communicative competence: the combined knowledge, mindset, and skillset required to communicate effectively in any professional context, face-to-face or virtually.
Through interactive, practical exercises and real-world application, participants will leave ready to engage, influence, and deliver results more confidently and consistently.
Key Learning Features
• Build advanced communicative competence for any professional environment
• Develop high-impact communication skills for meetings, negotiations, and presentations
• Strengthen interpersonal skills: listening, feedback, influencing, and conflict management
• Adapt communication styles across different cultures, personalities, and contexts
• Master the art of communicating difficult messages positively and assertively
• Apply communication strategies to drive stronger results and improve team performance
This course is ideal for:
• Managers, team leaders, and project leads at all levels
• Professionals who engage with internal and external stakeholders
• Executives working across diverse cultural and corporate environments
• Anyone seeking to perfect communication skills for real-world business success
By the end of this course, you’ll:
• Communicate more clearly, confidently, and persuasively
• Handle challenging conversations with professionalism and sensitivity
• Build stronger relationships through trust, empathy, and active listening
• Adapt communication strategies to different cultural and business contexts
• Use structured techniques for meetings, negotiations, and presentations
• Influence decisions, manage conflict, and drive better business outcomes
Course Content Overview
Day 1: Foundations of High-Impact Communication
Module 1: Effective Business Communication
• Building group dynamics and trust
• Asking powerful, targeted questions
• Defining and achieving effective communication
• Understanding culture, personality, and context
• Communicative competence: mindset, skills, and knowledge
• Balancing directness and diplomacy
• Managing clarity and complexity in explanations
• Written vs spoken communication: adapting to the channel
• Managing tone and formality
• Engaging your stakeholders effectively
• Problem-solving through communication
• Functional communication: meetings, presentations, negotiations
• Virtual communication and managing remote interactions
Module 2: Communicating Across Cultures
• Understanding corporate and national cultures
• How culture shapes communication styles
• Key cultural variables that impact business communication
• Techniques for communicating effectively across cultural differences
Day 2: Mastering Conversations, Conflict, and Influence
Module 3: Developing Impactful Conversations
• Active listening and its role in leadership
• Structuring different types of conversations
• Crafting conversations that deliver impact and results
• Non-verbal communication: tone, body language, eye contact, gesture
• Distinguishing innate vs cultural non-verbal signals
• Positive body language for greater influence
• Team communication dynamics
• Building trust through communication
• Giving feedback and feedforward for performance improvement
Module 4: Communication for Decision-Making and Conflict Management
• Communicating decisions with clarity and conviction
• Exploring different decision-making styles
• Managing communication within leadership and management roles
• Delivering bad news constructively
• Influencing and persuading with integrity
• Managing assertiveness in professional situations
• Handling difficult people and situations tactfully
• Understanding conflict modes and using conflict for growth
• Developing personalised action plans for real-world application
• Presenting action plans for peer and facilitator feedback
• Resources for ongoing communication development
Training Methodology
Our training approach focuses on experiential learning and practical application. Participants will engage in:
• Trainer-led input combined with participant-driven elicitation
• Pair work, small group tasks, and controlled discussions
• Role-play and simulation exercises for real-world practice
• Case study analysis (text-based and video)
• Group brainstorming, peer feedback, and collaborative problem-solving
• Reflection activities and structured action planning for workplace application
Our Delivery Promise
This program combines expert facilitation, real-world relevance, and hands-on practice.
Small group sizes, high interaction, and practical exercises ensure participants develop lasting skills they can immediately apply to strengthen communication performance in their roles.
Course Details
• Duration: 2 days face-to-face
• Locations: London, Leeds, Edinburgh, or on-site delivery
CPD Accreditation
All delegates receive a verified CPD certificate and a LinkedIn shareable badge, demonstrating their commitment to continuous professional development and communication excellence.