In today’s competitive business environment, the ability to coach and mentor effectively is a vital leadership skill. Managers who coach and mentor well empower employees to perform at their best, foster greater engagement, and drive organisational success.
This interactive two-day program equips managers with practical coaching and mentoring techniques that can be immediately applied to build stronger teams, improve communication, and retain top talent.
Participants will learn how to give impactful feedback, create personal development plans, and motivate individuals to take greater ownership of their growth and performance.
Key Learning Features
• Master proven coaching and mentoring methodologies
• Deliver high-quality feedback that drives improvement
• Develop active listening and powerful questioning skills
• Strengthen emotional intelligence in leadership conversations
• Create and implement personal development plans
• Build resilience, motivation, and accountability frameworks
This course is ideal for:
• Managers and supervisors leading teams
• Department heads and project leads
• HR professionals supporting leadership development
• Senior executives building coaching cultures
• Anyone responsible for developing individual and team performance
By the end of this course, you’ll:
• Know how to coach and mentor team members effectively
• Understand the differences between coaching and mentoring roles
• Deliver feedback that motivates and inspires positive change
• Apply active listening and strategic questioning techniques
• Develop emotional intelligence for better leadership conversations
• Create actionable development plans aligned to business goals
• Build resilience and manage conflict with greater confidence
Course Content Overview
Day 1: Mastering Coaching Fundamentals
Module 1: Coaching Foundations
• The role and importance of coaching
• Developing effective coaching strategies
• Understanding how people learn and grow
• Essential qualities of a successful coach
• Adapting communication styles to individuals
• Building trust and credibility as a coach
Module 2: Core Coaching Skills
• Active listening mastery
• Strategic questioning methods
• Knowledge sharing without over-directing
• Delivering high-impact feedback
• Structuring coaching conversations
• Using power questions to unlock potential
Day 2: Mentoring Excellence
Module 3: Mentorship Planning
• Clarifying coaching vs mentoring roles
• Techniques for making development messages stick
• Accountability and responsibility frameworks
• Performance evaluation and tracking progress
• Building Personal Development Plans (PDPs)
• Embedding company vision, values, and culture into development
• Advanced networking strategies for career growth
• Helping employees set and achieve ambitious goals
Module 4: Sustainable Development
• Mastering verbal and non-verbal communication
• Applying emotional intelligence in development conversations
• Giving feedback with empathy and precision
• Motivating for long-term performance
• Building resilience in individuals and teams
• Managing conflict with confidence using structured techniques
Training Methodology
Our training approach is experiential and highly practical. Participants engage in:
• Role-play simulations based on real business challenges
• Case study analysis and group problem-solving
• Practical exercises to apply core coaching frameworks
• Facilitated discussions to share insights and experiences
• Immediate feedback sessions to refine techniques
• Action planning to ensure learning is transferred to the workplace
Our Delivery Promise
Small group sizes ensure every participant receives personalised attention and coaching practice with meaningful feedback.
All examples, role-plays, and exercises are tailored to reflect participants’ industries and real-world challenges, ensuring direct relevance and immediate applicability.
Course Details
• Duration: 2 days face-to-face
• Locations: London, Leeds, Edinburgh, Barcelona or on-site delivery
CPD Accreditation
All delegates receive a verified CPD certificate and a LinkedIn shareable badge, recognising their achievement and commitment to professional development.