Building Operational Excellence

In today’s competitive business environment, operational excellence is critical to sustainable success.
This intensive two-day workshop equips managers, supervisors, and project leads with the skills and tools needed to drive real performance improvements using Lean and Six Sigma methodologies.


Through a fast-paced, highly practical learning experience, participants will work through a simulated business case, applying proven methods to solve operational challenges and lead process improvement projects.

Participants gain hands-on experience in problem-solving, project management, and team leadership, while developing a deep understanding of continuous improvement strategies.

Key Learning Features

• Master Lean and Six Sigma problem-solving techniques
• Lead real-world improvement projects from start to finish
• Develop strong project management and team leadership skills
• Apply process mapping, data analysis, and root cause analysis tools
• Learn integrated Lean and Six Sigma methods for immediate impact
• Gain practical experience through business simulation exercises

This course is ideal for:

• Project leaders and team leads responsible for operational improvement
• Managers and supervisors driving process changes
• Continuous Improvement, Operations, and Quality professionals
• Anyone aiming to lead Lean Six Sigma Green Belt-level projects

By the end of this course, you’ll:

• Understand and apply Lean and Six Sigma principles effectively
• Define and structure operational improvement projects
• Analyze processes to identify waste, variation, and root causes
• Implement new solutions and control plans to sustain improvements
• Lead teams and manage change through continuous improvement initiatives
• Contribute to real business value through better performance and quality

Course Content Overview

Day 1: Mastering the Fundamentals of Lean Six Sigma

Module 1: Fundamentals of Continuous Improvement

• Lean principles and waste elimination
• Six Sigma methodology overview
• Systems thinking in operational improvement

Module 2: Defining a Project (Define Stage)

• Problem definition and project charter development
• Cost of poor quality analysis
• Team roles, project sponsorship, and tollgates
• SIPOC process mapping
• Capturing the Voice of the Customer

Module 3: Current Process Mapping (Measure Stage)

• Gemba walks and RACI mapping
• Identifying the 8 wastes and waste walks
• Swimlane diagrams and Value Stream Mapping (VSM)
• Defining process measures and identifying quick wins

Module 4: Measuring Current Performance (Measure Stage)

• Data collection and sampling strategies
• Understanding measurement systems
• Basic statistics and descriptive analytics
• Process stability and capability analysis

Day 2: Advanced Problem-Solving and Implementation

Module 5: Root Cause Analysis (Analyze Stage)

• Pareto analysis
• 5-Why’s and Fishbone diagrams
• Understanding input, process, and output relationships

Module 6: Numerical Analysis (Analyze Stage)

• Correlation and scatter-plot analysis
• Understanding statistical significance
• Conducting Failure Modes and Effects Analysis (FMEA)

Module 7: Designing New Capabilities (Improve Stage)

• Integrating Lean methods: Kaizen, 5S, Poka-yoke
• Redesigning processes with Six Sigma principles
• Creating new process maps, tools, and role definitions

Module 8: Piloting and Rolling Out Improvements (Improve Stage)

• PDSA (Plan-Do-Study-Act) cycles
• Developing and executing implementation plans
• Managing solution roll-outs effectively

Module 9: Establishing Control for Sustainability (Control Stage)

• Building new measurement systems and response plans
• Setting performance targets and creating SOPs
• Developing sustainability plans, budgets, and communication strategies

Module 10: Driving Continuous Improvement

• Capturing value realization and business benefits
• Scaling improvements and replicating success across the organisation

Training Methodology

Our approach is practical, dynamic, and results-driven. Participants engage through:
• Business simulation activities based on real-world challenges
• Hands-on case studies and project work
• Group exercises focused on immediate application
• Structured coaching and feedback from expert facilitators
• Action planning to support post-training implementation

Our Delivery Promise

We focus on delivering immediate, tangible results. Small group sizes, real-world business simulations, and expert coaching ensure participants leave confident and capable of leading Lean Six Sigma projects within their own organisations.

Course Details

• Duration: 2 days face-to-face
• Locations: London, Leeds, Edinburgh, or on-site delivery